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Frequently asked questions
The claim process
Who can use your service?
UK consumers with a car on finance (such as hire purchase or PCP) that is faulty or not as described, where the dealer or finance company is refusing to take it back. We do not act for businesses.
How do I start?
Complete our online claim form with your details, the car and finance information and a description of the faults, then upload any documents you have.
Which documents should I upload?
Your finance agreement, the vehicle sales invoice from the dealership, the original advert, repair invoices or job cards, photos or videos of the fault, and any emails or letters from the dealer or lender.
Do I deal with the dealer and lender myself?
No. Once we take on your case, we handle all correspondence with the dealer and lender on your behalf.
Do you arrange an inspection?
Yes. A full vehicle inspection assessment is included, to help show the fault existed before or at the time of purchase.
Fees
How much does it cost?
We provide takeback handling with your car finance lender and a full vehicle inspection assessment — all for only £249.95. This fee is payable when we take on your case.
Are there any extra costs?
Vehicle transportation and storage, where required, are charged separately. Outcomes depend on the circumstances of each case and are not guaranteed. Additional charges may apply if we need to re-arrange an inspection so the vehicle can be assessed on a ramp.
Do I have to use a paid service?
You do not have to use a paid service. You can complain directly to your dealership or finance provider at no cost. If your complaint is not resolved, you may be able to refer it to the Financial Ombudsman Service, also free of charge. You are welcome to come back to us at any point, and we will review your case in full for the same £249.95 fixed fee.
After you submit
What happens after I submit my claim?
You will see a confirmation with your private tracking link. Our team reviews your details and documents and will contact you about the next steps.
How do I follow my claim?
Use the private tracking link shown when you submit. It shows whether your claim has been received, is under review, we have been in touch, or it is closed.
Should I keep paying my finance?
Yes. Do not cancel your direct debit or stop payments without your finance provider's written agreement — missed payments may affect your credit file.
Is the outcome guaranteed?
No. Outcomes depend on the circumstances of each case, but we will do our very best to get the vehicle rejected back to the finance company.
Let's get you started
We provide takeback handling with your car finance lender and a full vehicle inspection assessment — all for only £249.95. This fee is payable when we take on your case.
Start my claim