Privacy policy

Who is responsible for your information?

Consumer Rights Act Limited, company number 17477232, trading as Reject My Car Finance, is responsible for the personal information collected through this website.

Registered office: 28 Prescott Street, Halifax, England, HX1 2LG. Trading address: 3 King Street, Halifax, West Yorkshire, HX1 1SR.

For privacy enquiries, email info@consumersupport.co.uk or call 07305234600.

Information we collect

Claim enquiries collect your name, phone number, email, date of birth, address, car and finance details, fault descriptions, repair history, complaint correspondence and documents you choose to upload. Callback enquiries collect your name, phone number, optional email and message. Team sign-in records include account identifiers and email addresses.

Please send only information relevant to your enquiry. Remove unrelated financial details and information about other people where possible.

Why we use it

We use your information to assess your enquiry, contact you, arrange agreed assistance, prepare evidence and manage agreed work. Steps you request before entering a contract and performance of an agreed contract are our legal bases for these activities.

Our legitimate interests support keeping case records, protecting the website and resolving complaints, subject to your rights. Where a legal obligation requires records or disclosure, we rely on that obligation. If we need your consent for a separate use, we will ask for it. Contact permission for your enquiry is not permission for marketing.

Who may receive your information?

Authorised team members and our website hosting and storage provider, Lovable Cloud, process information to operate the service. Where you authorise representation or agreed work requires it, relevant information may be shared with your dealer, finance provider, independent inspector, legal support provider or complaint-resolution body.

We do not sell your personal information. If a provider processes information outside the UK, applicable UK data-transfer safeguards must be in place; you can ask us for details of the providers and safeguards relevant to your case.

Storage and retention

Submitted enquiries and documents are stored for review. Documents are held in private storage; access to customer records is restricted to authorised team accounts. We take reasonable technical and organisational steps to protect information, but no online system can promise absolute security.

We keep information only for as long as necessary for your enquiry, agreed work, applicable legal obligations and the handling of disputes. Retention depends on the record and circumstances; contact us for the period that applies to your case or to request deletion.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. You can withdraw consent where processing relies on it without affecting earlier lawful processing. We may need to verify your identity.

You can complain to us using the contact details above or to the Information Commissioner's Office.

Browser storage and changes

Team sign-in uses browser storage to maintain a secure account session. This policy does not grant permission for non-essential tracking; any such tracking requires appropriate information and consent before activation.

We may update this policy when our practices change. Please contact us if you need clarification before submitting personal documents.