Guides
Sound familiar?
Pick the situation closest to yours for a plain-English explanation of where you stand.
“The dealer refused my rejection”
The dealership has said no, but if your car is on hire purchase or PCP, the dealer is often not the one who decides.
Read guide“The finance company says it’s nothing to do with them”
Lenders sometimes point you back to the dealer. On HP and PCP agreements, the lender is usually responsible.
Read guide“My car broke down within weeks of buying it”
Faults that appear soon after purchase are often the strongest grounds for rejecting a car.
Read guide“They repaired it but the fault keeps coming back”
If a repair fails, you may be entitled to reject the car.
Read guide“The car isn’t what was advertised”
Missing features, wrong specification or undisclosed damage can mean the car was not as described.
Read guide“I’m worried this will ruin my credit file”
Rejecting a faulty car through the proper process should not in itself harm your credit file.
Read guideThese guides are general information, not legal advice. Read our legal disclaimer.
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