Reject My Car Finance

Top 15 reasons consumers reject their car

These are the most common complaints we raise with dealerships and finance lenders on behalf of our clients. If any of them sound familiar, we can help you build your case.

1. 1

   Car not as advertised

   The condition, specification or features do not match the original advertisement.

2. 2

   Undisclosed scratches and dents

   Bodywork damage the customer was never told about before purchase.

3. 3

   Poor preparation on delivery

   Stains, unpleasant odours, a dirty interior or below-standard valeting on arrival.

4. 4

   Warning lights appearing

   Engine management, ABS, airbag or gearbox warnings showing on the dashboard.

5. 5

   Mechanical noises

   Engine rattles, suspension knocks or unusual noises from the gearbox.

6. 6

   Missing advertised features

   No heated seats, reversing camera, panoramic roof or upgraded sound system as promised.

7. 7

   Undisclosed accident repairs

   Poor paintwork, mismatched panels or evidence of previous structural damage.

8. 8

   Tyres and brakes in poor condition

   Worn tyres, noisy brakes, vibrations or other unsafe components.

9. 9

   Drives differently to expectations

   Rough ride, vibrations, steering pulling to one side or poor performance.

10. 10

    Incorrect service history

    Advertised with a full service history, but the records are missing or incomplete.

11. 11

    Mileage discrepancies

    The mileage differs from the advertisement or the vehicle's recorded history.

12. 12

    Interior wear and damage

    Torn seats, broken trim, damaged screens or faulty controls.

13. 13

    Unpleasant smells

    Cigarette smoke, damp, mould or pet odours inside the vehicle.

14. 14

    Missing items

    A spare key, parcel shelf, charging cable or promised accessories not supplied.

15. 15

    Change of mind

    The customer is unhappy with the colour, size, comfort or the monthly payments.