Important: Do not cancel your direct debit or stop payments without your finance provider's written agreement — missed payments may affect your credit file and ability to obtain credit.

Client portal Staff login

Reject My
Car FinanceCar Rejection Made Easy

How it works Services Top 15 reasons Guides FAQs Pricing Contact About us Start my claim

Your case updates and team messages, all in one place.

Your client portal

Email address on your claim

Track using a private claim link

Reject My Car Finance

Car Rejection Made Easy

Supporting UK consumers to reject faulty vehicles held on finance agreements.

Telephone: 07305234600

Email: info@consumersupport.co.uk

Trading address: 3 King Street, Halifax, West Yorkshire, HX1 1SR

Our service

How it works Services Top 15 reasons Guides FAQs Pricing Contact About us

Legal

Regulatory status & consumer information Privacy policy Terms and conditions Team access

Reject My Car Finance is a trading name of Consumer Rights Act Limited, a company registered in England and Wales under company number 17477232. Registered office: 28 Prescott Street, Halifax, England, HX1 2LG.

We act as your appointed agent only once you have agreed our service in writing, and only within the authority you give us. We arrange independent vehicle assessments and support rejection requests to your finance provider on your behalf, where the evidence shows the fault was present from the day you bought the car. We are not solicitors, we do not give legal advice and we are not an FCA "appointed representative".

Our fixed fee of £249.95 is payable when we take on your case. It pays for arranging an independent vehicle inspection assessment and, where the evidence supports it, presenting your rejection to your finance provider. Because the fee pays for work carried out on your car, it is non-refundable once the inspection has been arranged — including where the inspection finds no fault, or the fault cannot be shown to have been present at the point of purchase. You will be asked to confirm this before you pay. This does not affect your statutory rights. Vehicle transportation and storage, where required, are charged separately. Outcomes depend on the circumstances of each case and are not guaranteed.

You do not have to use a paid service. You can complain directly to your dealership or finance provider at no cost. If your complaint is not resolved, you may be able to refer it to the Financial Ombudsman Service, also free of charge. You are welcome to come back to us at any point, and we will review your case in full for the same £249.95 fixed fee.

© 2026 Consumer Rights Act Limited. All rights reserved.