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Why an Independent Engineering Report Matters
When a vehicle develops a problem, it is important to understand exactly what has gone wrong before deciding who may be responsible and what should happen next.
An independent engineer reports what they find — nothing more, nothing less.
A separate technical assessment
A dealership may carry out its own inspection, and a customer may have their own understanding of the fault. However, an independent engineering report provides a separate technical assessment of the vehicle, carried out by an engineer who is not employed by the selling dealership.
What an independent report can do
- Provide an objective assessment: the engineer examines the vehicle independently and records their own professional findings.
- Identify the underlying problem: it can help establish the nature of the fault, its likely cause and whether further investigation is required.
- Consider when the problem may have developed: where technically possible, the report can assess whether the findings are consistent with an underlying or developing defect, rather than simply subsequent wear and deterioration.
- Support informed decisions: it gives the customer, dealership and finance provider technical evidence to consider when assessing the complaint and possible next steps.
- Help avoid unnecessary disputes: clear technical findings can help all parties understand the problem and make decisions based on evidence rather than assumptions.
- Provide a written record: the customer receives a documented assessment, including relevant observations, photographs and test results where available.
Independent evidence benefits everyone
Independent engineering evidence is not about automatically blaming a dealership or guaranteeing a vehicle rejection. It is about establishing what can reasonably be determined about the vehicle and its reported problems.
A properly conducted independent inspection can help consumers understand their position while also giving dealerships and finance providers an opportunity to consider technical evidence before reaching a decision.
Our aim is to encourage fair, informed and evidence-based outcomes.
Important
An independent report does not automatically establish legal liability or guarantee a repair, replacement, refund or vehicle rejection. Its value depends on the inspection undertaken, the evidence available and the engineer's findings.
Read about the Consumer Rights Act 2015 and how our service works.
General information, not legal advice. Legal disclaimer.
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Independent vehicle inspection and an engineering report, explained in plain English.
£295, payable once we confirm the service is suitable.
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