“They repaired it but the fault keeps coming back”
If a repair fails, you may be entitled to reject the car.
One repair, then rejection
The supplier usually gets one opportunity to repair or replace. If that repair fails, or the same or a related fault returns, you may have a final right to reject. A deduction for the use you have had may apply.
Keep your paperwork
Job cards, invoices, emails and texts about each repair are important evidence. Upload them when you start your claim.
Let us take it from here
We provide takeback handling with your car finance lender and a full vehicle inspection assessment — all for only £249.95. This fee is payable when we take on your case.
Start my claimYou do not have to use a paid service. You can complain directly to your dealership or finance provider at no cost. If your complaint is not resolved, you may be able to refer it to the Financial Ombudsman Service, also free of charge. You are welcome to come back to us at any point, and we will review your case in full for the same £249.95 fixed fee. This guide is general information, not legal advice. Legal disclaimer.