“I’m worried this will ruin my credit file”
Rejecting a faulty car through the proper process should not in itself harm your credit file.
Keep paying for now
Please do not cancel your direct debit or stop payments without your finance provider’s written agreement. Missed payments can be recorded on your credit file and may affect your ability to obtain credit.
A properly agreed rejection
When a lender agrees to take the car back, the agreement is ended by agreement rather than by default. Outcomes depend on the circumstances of each case and are not guaranteed.
Let us take it from here
We provide takeback handling with your car finance lender and a full vehicle inspection assessment — all for only £249.95. This fee is payable when we take on your case.
Start my claimYou do not have to use a paid service. You can complain directly to your dealership or finance provider at no cost. If your complaint is not resolved, you may be able to refer it to the Financial Ombudsman Service, also free of charge. You are welcome to come back to us at any point, and we will review your case in full for the same £249.95 fixed fee. This guide is general information, not legal advice. Legal disclaimer.